The Everest Group, a global technology consultant based in Dallas, has released its annual evaluation of process orchestration solution providers. The company, which produces a “PEAK Matrix” report for dozens of technology sectors including several related to RPA and intelligent automation, named Appian, Microsoft and Pega as its leaders in the space.
As larger organizations accumulate more and more business processes to enable, optimize and automate the work they do, they increasingly are turning to process orchestration software to help design, manage, and monitor the processes individually and collectively across the entire company. According to Everest Group, PO technology enables enterprises to orchestrate the flow of work across human workers, digital workers (including RPA, IDP, and conversational AI), and applications in long-running workflows.
The Everest Group assessment ranked 18 companies that provide PO technology either as a standalone solution or as part of an automation platform. It evaluated those firms on two axes—“market impact” and “vision and capability”—and separated them according to their position on the matrix into “aspirants,” “major contenders” and “leaders.”
In addition to the “leaders,” technology providers evaluated by Everest Group for the report include: AgilePoint, AuraQuantic, Bonitasoft, Camunda, Enate, EvoluteIQ, FireStart, GBTEC, JobRouter, Kissflow, Kofax, Nintex, PMG, SS&C Blue Prism and Ultimus. While Everest Group sells a version of the report on its website that includes a full market and trend analysis, the graph showing the relative positions of the companies included in the evaluation is publicly available.
“[Process orchestration] is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help improve operational efficiencies, ensure compliance, and improve workforce productivity,” the authors wrote in the report. “Recognizing market needs, technology providers are also evolving rapidly in terms of their product capabilities, features, and functionalities. However, to achieve success, it is critical for enterprises to select the right-fit process orchestration technology partners.”